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General CE Meeting: February 25, 2021 “Do You Speak Gobbledygook?”

February 25 @ 6:00 pm - 8:30 pm

Please join SDCDHS for our upcoming General CE meeting!

FEBRUARY 25, 2021 “Do you Speak Gobbledygook?”

Speaker: Toni S. Adams, RDH, MA, FAADH

“Communication is essential for the delivery of healthcare,

and one of the most powerful tools in the clinician’s arsenal.” – Weiss, 2009, p. 6

Award-winning writer and speaker Toni S. Adams, RDH, MA, combines 26 years of clinical dental hygiene experience with her baccalaureate and master’s degree education in Communication Studies to specialize in communication issues in healthcare and dentistry. Some of her favorite topics include intercultural communication, nonverbal communication, listening, health literacy, caring for English learners, and working with interpreters.
Toni has won awards for writing, speaking, scholarship, leadership, and mentorship, including being honored as the 2009 Sonicare RDH Mentor of the Year; has written for various publications; has taught college-level public speaking courses; has presented scholarly papers at communication conventions; served for four years as editor of the American Academy of Dental Hygiene newsletter; and has published five books in her Dental Communication Brief Book Series. Currently, she is on the editorial board of the Journal of the California Dental Hygienists’ Association, teaches “Health Communication and Cultural Issues” in the Foothill College DH-BS completion program, and is a member of the Phi Kappa Phi national academic honor society.

Description of Course

“Illness is a foreign country. Many people need a guide and a translator” –  Ziebland & Herxheimer, 2008, p.439

Gobbledygook: The incomprehensible jargon of professionals.

We in dentistry speak gobbledygook, or at least that’s what our language sounds like to many patients. Almost half of United States residents struggle with low literacy, and upwards of one in five are functionally illiterate. Literacy predicts health more strongly than age, income, education, employment, race, or ethnicity.

Learning Outcomes:

  • Understand the issue and prevalence of Low Health Literacy (LHL) in healthcare and dentistry
  • Appreciate the relationship between low health literacy and poor oral health
  • Acquire practical strategies for communicating with LHL and Limited English Proficiency (LEP) patients
  • Be able to find, evaluate, and/or create appropriate literature/resources for LHL and LEP patients
  • Learn how to find, fund, & work with interpreters

FEBRUARY 25, 2021 from 6:00pm to 8:30pm

2 CE units will be provided to attendees

Cost: $25  RDH/RDHAP Members of SDCDHS/CDHA

$25  RDA, DDS, DMD Members of their respective professional organization

$25 Dental Hygiene Students

$50 Potential RDH/RDHAP members

Meeting will begin at 6pm with SDCDHS announcements

Course will follow from 6:30pm to 8:30pm

Link for Zoom access will be sent day of the program

CE certificates to be sent upon receipt of Course evaluation

Please include your license number and Proper Name for CE Certificate.


CDHA Members – Do You Speak Gobbledygook?

Potential CDHA Member – “Do You Speak Gobbledygook?”


February 25
6:00 pm - 8:30 pm